Return & Exchanges
90 Days easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 90 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
Am I allowed to return or exchange the order?
You can return or exchange within 90 days of receipt for most items in new condition within 90 days of delivery
Our return policy is backed by a 100% money back guarantee.
If you have any questions about the return please contact our Customer Support. Email：support@fmsbag.com
All products must be returned in original condition and contain all packaging and tags. Any Product that does not meet our return policy will be shipped back at the customer's expense.
we offer a fair and responsible return/exchange policy.
Am I allowed to return or exchange the order?
You can return or exchange within 90 days of receipt for most items in new condition within 90 days of delivery
Our return policy is backed by a 100% money back guarantee.
If you have any questions about the return please contact our Customer Support. support@fmsbag.com
All products must be returned in original condition and contain all packaging and tags. Any Product that does not meet our return policy will be shipped back at the customer’s expense.
we offer a fair and responsible return/exchange policy.
Returns (accepted under the following circumstances):
Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will we ship you a replacement. We will require photo evidence of this via email to support@fmsbag.com
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
Not As Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a refund or exchange for a different item. Please note that we will not refund an item simply because of customer dissatisfaction. We closely vet all our suppliers to ensure a consistently high-quality product.
Product Lost in Transit
If the product doesn’t arrive because it is clearly lost in transit. We can either send you another product or we can refund you 100%. Depending on whether or not the new product will still be arriving within the 15-30 day time frame. The customer’s choice! (This will only be implemented after the estimated shipping time range has passed.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unworn
Unused
Unstained
Unwashed
All tags attached
No smells other than natural product orders
No animal or pet hair
No stretch marks or permanent wrinkles on items with latex
Original packaging
Within 7 days of the date you received your initial purchase
How to Return:
Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
For any questions or concerns, please email us at support@fmsbag.com
Return Address: No. 44, Lane 300, Jinyao South Road, Jiading District, Shanghai, 201803
Lost Packages:
Product Not Received Even Though Tracking Shows Delivered.
If the postal system tracking shows the product was delivered but you did not receive the product please contact your local post office with tracking information. If they are unable to locate your package contact us and we will reship your order. We cannot offer refunds on orders that show a confirmed delivery.
Cancellation:
Please make sure your address is correct and you are ready to complete your purchase before you buy. Our ordering system is automated and we cannot guarantee that your order will be canceled if you change your mind. If you ask for a cancellation within 24 hours of your order and we are unable to cancel you may still return your order for a refund. You must pay for return shipping.
Shipping:
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
Depending on your country of origin, it may take anywhere from 5-25 days for US customers or up to 14-30 days for International Customers for your item to reach you.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product, upon completion of our return process.
Please Note: Any returns that violate this return policy will not be accepted and will be sent back at customer’s expense. A restocking fee of up to 50% will be charge if item(s) is/are returned without original packaging and/or original condition.