Order Confirm

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping will be sent to you.  (don't forget to check those junk folders)

Order Processing

Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 3-5 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. These products will be marked in the product description.

Shipping

Free shipping worldwide. You may also opt for Express Shipping for an additional fee. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way.  If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or  track your order using your order number and email.

Shipping Time

USA, Aus, Canada,UK, Germany, France, Ireland, HK:
● Express Shipping: 3-5 business days
● Standard Shipping: 5-8 business days
● Economy shipping: 7-15 business days

Other Countries:
● Economy shipping : 2-5 weeks
● Express Shipping: 4-8 business days

Shipping method can be selected at Checkout.

Delivery

Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Fmsbag user account.

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately.

If you do not receive your package, please contact us within 6 months of your order date. Our customer service representative will get back to you within 24 hours. Please note overdue requests may not be accepted.